Voxline knows your business.
Voxline is not a generic answering service. For each business, Voxline knows what is urgent, what it can say and what it must leave to you. Here is what it looks like for you.
Practices
Dentists, physiotherapists, vets, doctors.
When you cannot answer
- The practitioner is in a consultation and the assistant is already on the phone.
- Ten calls in twenty minutes on Monday morning.
- A patient in pain in the evening or at the weekend.
What Voxline handles
- Appointments in your calendar, confirmed by SMS with a reminder the day before.
- Emergencies: severe pain, bleeding, an animal in distress. Transfer to the on-call practitioner or direction to 144 according to your instructions.
- Questions covered by your profile: hours, address, services, published prices.
- Messages summarised by SMS.
What stays with you
- All medical advice.
- Patient records.
- Prices not listed in your profile.
A call
I've lost a filling. It hurts when I eat.
I can offer tomorrow at 8:30 or Thursday at 14:00.
Tomorrow.
Booked for tomorrow at 8:30. You'll receive confirmation by SMS.
Building trades
Plumbers, heating engineers, electricians and everyone who works at customer premises: blinds, ventilation, locksmiths, terraces.
When you cannot answer
- On a job, at a customer’s.
- At a customer’s premises, preparing a quote.
- An evening leak: if nobody answers, the customer calls the next repair service.
What Voxline handles
- Voxline qualifies the call with four questions: the problem, the address, the urgency and when to call back.
- Voxline distinguishes an emergency — a leak, heating failure in winter, no power — from a quote request.
- According to your instructions, Voxline transfers emergencies to your mobile and sends the rest by SMS.
- Voxline gives your published call-out, repair, evening and weekend rates, then offers a time according to your rules.
What stays with you
- The diagnosis.
- The price of an unlisted job.
- Accepting a job.
A call
Water is coming through the bathroom ceiling.
Turn off the water supply if you know where it is. I will alert the owner straight away. What is your address?
14 Rue de Lyon.
Noted. He will call you back in the next few minutes.
Hair salons
Hair salons, barbers.
When you cannot answer
- The phone rings while you are cutting hair.
- One customer at the basin, another at the till.
- On Saturdays, the phone rings all day.
What Voxline handles
- Appointments by service and hairdresser, with the right duration.
- SMS confirmation and a reminder the day before.
- Rescheduling and cancellations following your cancellation policy.
- Your published prices.
What stays with you
- Advice on cuts and colours.
- A price not on the list.
- Choosing products.
A call
A colour and cut on Saturday, with my usual hairdresser if possible.
Your hairdresser has 10:00 or 14:30 on Saturday. Allow two hours.
10:00.
Booked for Saturday at 10:00 with your usual hairdresser. You'll receive confirmation by SMS.
Beauty institutes
Beauty treatments, aesthetics, waxing, nails.
When you cannot answer
- In a treatment room with a customer, door closed.
- Only one person at reception, often busy.
- Gift cards and pricing questions at the end of the day.
What Voxline handles
- Bookings by treatment and beautician, with the right duration; consecutive treatments in one time slot.
- SMS confirmation and a reminder the day before.
- Your cancellation policy.
- Questions covered by your profile: prices, durations, gift cards, opening hours.
What stays with you
- All skin or treatment advice.
- Contraindications.
- Laser treatment prices or personalised quotes.
A call
A half-leg wax and eyebrows, late on Thursday?
On Thursday, I have 17:15 or 18:00 for a 45-minute appointment.
18:00.
Booked for Thursday at 18:00. You'll receive confirmation by SMS.
Lessons, coaching and schools
At a driving school, the instructor is in the car with a learner. An independent coach spends an hour in a session with nobody to answer the phone. At a music or dance school, a training studio or during private lessons, the phone also rings while you're in a session or a lesson.
When you cannot answer
- An hour in the car with a learner, phone on silent.
- A new learner compares three schools and signs up with the one that answers.
- Lessons rescheduled the evening before.
What Voxline handles
- Information from your profile: licences, lesson prices, packages, road-awareness courses, a car for the test.
- Enrolment or the first lesson, confirmed by SMS.
- Rescheduling and cancellations following your 24-hour policy.
- Messages for the instructor.
What stays with you
- Assessing the learner’s level.
- The test date.
- Prices not listed in your profile.
A call
I would like to start driving lessons. How much is a lesson?
CHF 95 for 45 minutes, or a ten-lesson package. How about a first lesson on Tuesday at 17:00 or Thursday at 8:00?
Tuesday.
Booked for Tuesday at 17:00. You'll receive confirmation by SMS.
Questions about your business
Is it suitable for my business?
Voxline is configured around your profile and rules. Practices, building trades, hair salons, beauty institutes and lessons, coaching and schools each have their own situations and limits. If your activity is not listed, tell us what you do.
What does Voxline never do?
Voxline gives no diagnosis or medical or technical advice, no price outside your sheet, and makes no decisions for you. Voxline makes nothing up: anything not on its sheet is written down and passed on to you.
Can Voxline transfer a call?
Yes, live. For the situations you define during setup, Voxline passes the call to you or the person on duty while the caller is still on the line. If nobody answers, Voxline returns to the caller, takes the message and sends you an immediate SMS. That is what sets Voxline apart from voicemail: an urgent customer speaks to you instead of leaving a message.
Your business is not listed? Voxline is configured around your profile: tell us what you do.
Contact usMore questions?