You keep your number. Up and running in 45 minutes.
Tuesday, 10:12 am. The whole practice is with patients.
Caller
Oh, I thought I'd get the answering machine. It's for a scale and polish, but I'm travelling all next week… do you have anything on Friday, rather late in the day?
Voxline
On Friday, Dr Favre has 5 pm or 6:15 pm. Which one suits you?
Caller
6:15, perfect. Ferreira, Sandrine.
Voxline
Noted, Ms Ferreira, Friday 6:15 pm. You'll receive the confirmation by SMS.
10:14 ambooked in the calendarSMS confirmation sentsummary received by the practice
What changes for you
No more lost calls, and the same welcome as with a receptionist.
Voxline picks up within three seconds, in your business's name, even when you're with a client, in the evening, at the weekend or when two people call at once. With a natural voice, Voxline listens and answers questions: opening hours, prices, address. The caller has a real conversation, so they stay on the line instead of calling someone else.
The appointment goes straight into your calendar.
During the call, Voxline offers two free slots and books the one the client chooses. Nothing to write down or copy over.
Your client gets a confirmation, then a reminder the day before.
An SMS goes out as soon as the call ends with the day and time, then another the day before. Fewer forgotten appointments.
A summary of every call lands on your mobile.
As soon as the call ends, an SMS tells you who called and why, with their number, whether they're an existing or a new client, and whether it's urgent. In the evening, you get the day's recap.
Urgent calls are put through to you, following your instructions.
You define what counts as urgent: a water leak, severe pain, a client you're expecting. Voxline then puts the call through live to you or to the person on duty. Everything else waits for the summary.
Building trades (Plumbers, heating engineers, electricians and everyone who works at customer premises: blinds, ventilation, locksmiths, terraces)
While you are on a job, Voxline qualifies the request with four questions: the problem, the address, the urgency and when to call back. You receive an SMS within a minute, and the live call if it is urgent.
Books the right treatment for the right duration, answers questions about services, confirms by SMS, and never promises anything that is not on your sheet.